Planned system maintenance to Online Banking on Saturday, 15 March 2025.
BOQ Specialist is doing some maintenance to our banking systems this Saturday, which will involve some interruption to our regular services.
Online banking and the mobile app will be unavailable on Saturday, 15 March between 2:00pm to 5.00am AEST.
Services you can’t access during the maintenance window:
- Online banking and mobile banking app will be unavailable – no transfers between accounts, balance checks, or account details.
Services you can access during the maintenance window:
- In store or online purchases with your debit and credit cards (including digital wallets). Reduced limits may apply.
- Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out on Friday, 14 March if you think you’ll need it.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
BOQ Specialist mobile app
- - The mobile banking app is currently available.
Online banking
- - Online banking is currently available.
Credit card
- - Credit card systems are operational.
Stay scam aware
There’s an increase in fraud and scam activity following the global technology issue experienced this weekend. Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ Specialist.
Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.
