3.5 minutes
When the odometer on Dr Mark Ridhalgh’s old Mercedes ticked over 180,000 kilometres, he knew it was well and truly time for a trade-in and upgrade.
“The Mercedes had served me well over the years but it was virtually undriveable and needed to be turned over. I searched around and found a great deal at a car dealership. Unfortunately, time had gotten away from me—it was 29 June and the dealer was insisting on a bank cheque.”
Dr Ridhalgh is an orthopaedic surgeon running a private practice in the Sydney suburb of Edgecliff. After graduating from Sydney University, he trained in joint replacement at Harvard University Affiliated Hospital. He is accredited to Prince of Wales Private Hospital, St Luke's Hospital and Kareena Private Hospital.
With a second surgery in Sydney’s suburb of Miranda, Dr Ridhalgh specialises in joint replacement, arthroscopic surgery, rotator cuff repair, cruciate ligament reconstruction and cartilage grafting. He’s also very involved with sports injuries and arthritis prevention programs. For this busy specialist, like all medical professionals, a reliable car is an absolute necessity.
Once Dr Ridhalgh found the perfect vehicle, he had less than 24 hours to finalise the purchase. “If I could complete everything quickly,” he says,
“I would get in a year of depreciation before the end of the financial year and save myself some money.” It was his accountant who recommended the services of BOQ Specialist.
A phone call to Paul Catanzariti got the ball rolling. “I had no dealings with BOQ Specialist in the past but Paul personally took charge of everything,” says Dr Ridhalgh.
“He grasped the situation immediately and quickly ran through my options. On the afternoon of 30 June, he met me at the dealership, introduced himself and had a bank cheque ready to go. I was highly impressed by this outstanding service.”
Dr Ridhalgh’s interaction with BOQ Specialist was fast, flawless and much appreciated. In fact, it made him consider the level of service he received at his own bank.
“To be fair,” says the orthopaedic surgeon, “I’ve been pretty happy with my bank but they couldn't move as quickly or efficiently as BOQ Specialist. This level of service, the willingness to go the extra mile, is quite exceptional.”
Thanks to the assistance from BOQ Specialist, a very happy Dr Ridhalgh was able to drive his new BMW out of the car dealership on the last day of the financial year.
“It was all so seamless,” he says. “I didn't have to worry about anything—it all just happened. I look forward to doing further business with Paul and BOQ Specialist down the road.”
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