Fraud and scam assistance

Protect yourself from scammers

Scam alert

October 2024 

BOQ Specialist are aware of a new scam involving customers receiving phone calls from scammers posing as BOQ Specialist employees. In these calls, scammers request the customer’s personal information and one-time verification code. Once the code has been provided to the scammer, they’re able to make fraudulent purchases using the customer’s account. 


What to look out for and how to protect yourself:

 

  • BOQ Specialist will never contact you asking to confirm a verification code or one time pin.
  • Never disclose verification codes to a third party even if they claim to be from a trusted company. 
  • If you receive an unexpected call from someone claiming to be BOQ Specialist or another authority and asking for personal details or account information, hang up the call immediately and call the organisation back via the details on our Contact Us page. 
  • If you receive a verification code you weren’t expecting, contact BOQ Specialist immediately using the details on our Contact Us page. 
  • If you believe your account details or card details have been disclosed to a scammer or you notice any unauthorised transactions, contact us immediately via the details on our Contact Us page

Phishing email alert

November 2021 

BOQ Specialist has been alerted to a phishing email that advises we have placed your account in review, and you are required to answer questions to unlock your account.
 

The email contains a hyperlink that takes you to a fake BOQ Specialist webpage, which asks for your personal details.  If you receive such an email, do not click any links and do not provide your personal or banking details. 
 

BOQ Specialist will never send our clients a link to a sign-in page, ask you to confirm your personal details or to request access to your Internet Banking profile directly.
 

Please call our Client Service team on 1300 160 160 (24 hours a day, 7 days a week) or email financialcrimes@boq.com.au. 

  • Important Information

      Any information is of a general nature only. We have not taken into account your objectives, financial situation, or needs when preparing it. Before acting on this information you should consider if it is appropriate for your situation. BOQ Specialist is not offering financial, tax or legal advice. You should obtain independent financial, tax and legal advice as appropriate.