Availability of payment services to individuals and businesses provided by BOQ Specialist
Selected services; Q3 2024
| Payment Service | Service availability % | Significant outages due to problems at BOQ Specialist (in hours:minutes) |
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes) |
|---|---|---|---|
| Withdraw/deposit cash at an ATM | N/A | N/A | N/A |
| Transact over the counter in a branch | N/A | N/A | N/A |
| Make card payments (cardholders) | 100.00 | 0:00 | 0:00 |
| Accept card payments (businesses) | N/A | N/A | N/A |
| Access accounts using online banking (web browser or mobile device app) | 99.06 | 16:25 | 4:19 |
| Make/receive account transfers – fast payments | N/A | N/A | N/A |
| Make/receive account transfers – next business day | 99:73 | 00:00 | 2:30 |
Historical availability of Payment Services information is available by clicking the button below.
Description of services and metrics
| Service availability % | The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance). | |
| Significant outage | Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected. | |
| System-wide infrastructures | Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to BOQ Specialist’s operating or data centres. | |
| Withdraw/deposit cash at ATM | NOT APPLICABLE | |
| Transact over-the-counter at a branch | NOT APPLICABLE | |
| Make card payments (cardholders) | Ability to use a BOQ Specialist branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider or a customer’s mobile device. | |
| Accept card payments (businesses) | NOT APPLICABLE | |
| Access accounts using online banking (web browser or mobile device app) | Ability to log in, transfer between own accounts at BOQ Specialist, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers next business day'. | |
| Make/receive account transfers – fast payments | NOT APPLICABLE | |
| Make/receive account transfers – next business day | Ability of BOQ Specialist to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to- account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch. | |
For detailed information on the compilation of the disclosure data, click the button below.